Voice agents

Purpose

Configure a managed voice agent or a compatible realtime provider.

Before you begin

The Voice AI plan, an eligible calling number, and a managed or supported own-key voice provider.

Steps

1. Create an agent, choose the calls channel, number, route, language, voice, and instructions.
2. Choose Waply-managed voice or a connected compatible provider; message and voice provider choices are independent.
3. Preview the voice, resolve credential or assignment conflicts, then publish one active call route.

Expected result

A published voice assignment points to the intended agent, and the controlled call validates it.

Common problems

Check voice-provider credentials and route conflicts. A voice preview does not prove that customer call routing is active.

Related guides

• Providers and your own keys
• Calls with your team