waply
Answers from your sources
Connect websites, documents and text. Assign the knowledge each agent needs to explain your services, policies and processes.
AI agents
AI that knows your business. Inside Kommo.
Answer WhatsApp questions with your sources, your instructions and the schedule you set. Your team continues the conversation when needed.
Install in KommoKommo opens so you can authorize Waply in your account.Read the documentationCompare Waply AI vs Kommo native AIVoice AI agent for Kommo — WhatsApp calls
Try Waply for 3 days
Your way of helping. Your AI, too.
Questions repeat. Each customer's context is different. Give your agent business knowledge and a clear scope for answering on WhatsApp.
You set the scope
Choose the number, pipeline, stage and schedule. Set the tone, instructions and actions your agent can take.
Your team stays involved
Define when to hand over to a person. Your team can continue the conversation in Kommo with the messages in view.
From business knowledge to customer conversations.
Prepare, test and publish from Waply in Kommo. Start with a specific scope and refine the answers before activating it.
Install in KommoKommo opens so you can authorize Waply in your account.Try Waply for 3 days
- 1
Connect what your business knows
Add sources to the library, wait until they are available and assign them to the agent.
Knowledge and testing - 2
Try your customers' questions
Use Preview to check answers, tone and boundaries. Include questions your sources cannot answer.
Knowledge and testing - 3
Publish with a defined scope
Review the number, stage, schedule and handoff. Publish the version you have tested; saving a draft does not activate it.
Create and publish an AI agent
Start with a conversation you know well.
Questions before a purchase
Explain services, terms and common questions using the sales material you share with your agent.
Guidance after the sale
Help customers find instructions, policies or steps that already exist in your documentation.
The moment to talk to someone
Define the situations that need your team and prepare the handoff within the conversation.
Choose how far to take your AI.
Message AI starts with AI 24/7. Voice AI adds agents for WhatsApp calls.
Compare all plansWaply AI 24/7
Message agents, business knowledge and own keys for text AI.
USD 39/ month
Waply Voice AI
Everything above, plus managed or own-key voice agents.
USD 89/ month
Prices in USD. Meta charges and your own AI provider charges are separate when applicable. Calls depend on Meta eligibility.
Plans, trial, and usageBefore you publish your first agent.
Can I test it before it answers customers?
Yes. Preview lets you review behavior with your instructions and sources. Saving keeps the draft; publishing activates the configured assignments. Then validate the journey with a test conversation.
What can the agent's knowledge base include?
Add text, a website or supported documents such as PDF, DOCX or XLSX as sources, group them into collections and assign them to the agent. Website sources can refresh automatically on the interval you choose.
Can I use my own AI key (BYOK)?
Yes. Connect a supported provider such as OpenAI, Anthropic, Google Gemini, Grok, Mistral AI or DeepSeek with your own API key. That usage is billed through your provider account; plans also include monthly managed AI allowances.
Can it answer only during business hours or after hours?
Yes. Configure the numbers, pipelines, stages and schedules available to the agent, for example after hours only or around the clock. Review its assignments when publishing and resolve any scope conflicts.
What if a person needs to take over?
In chat, configure handoff so an operator continues the conversation in Kommo. On WhatsApp calls, the Callcenter plan (USD 199/mo) lets a Voice AI agent hand the live call to your team.