Talk with your team
Start calls from Kommo and help customers on WhatsApp. Check the contact's permission and use your microphone in the browser.
WhatsApp calls
WhatsApp calls. Your team and AI, in Kommo.
Make WhatsApp calling part of the way you work. Choose human or AI handling and keep a useful record of what was said.
Install in KommoKommo opens so you can authorize Waply in your account.Read the documentationRead the full guide to WhatsApp calls in KommoVoice AI agent for Kommo — WhatsApp callsCompare WhatsApp integrations for KommoKommo call recording and transcription
Try Waply for 3 days
WhatsApp call
MA conversation, with context
Conversation summary
Interested in the service. Wants to discuss options with the team.
One call can make things clear.
When writing is not enough, continue by voice on WhatsApp. Your team and AI agents each have a place in customer service.
Return to what matters
Open the available recording. With call intelligence, review the transcript and summary to prepare your follow-up.
Give your agent a voice
Configure a calling agent with instructions, language and voice. Choose managed voice or a supported provider with your own key.
From the first call to the next step.
Keep the conversation and its record close. Set up each capability to match the way your business helps customers.
Install in KommoKommo opens so you can authorize Waply in your account.Try Waply for 3 days
- 1
Prepare your number and call
Enable calls on an eligible number, check your microphone and verify or request the contact's permission when required.
Calls with your team - 2
Review the conversation
Wait for the recording to become available. If your plan includes intelligence, check analysis status and review the transcript and summary.
Recording and call intelligence - 3
Add AI voice assistance
With Voice AI, configure the provider, language and instructions. Publish the voice assignment and validate the audio in a test call.
Voice agents
Some conversations work better by voice.
Answer a sales question
Continue with a call when a customer needs a more personal explanation before moving forward.
Guide with a voice agent
Configure the questions your AI can handle on a call using your business instructions and knowledge.
Prepare the follow-up
Return to the recording and, depending on your plan, the summary and transcript to review what was agreed before reaching out again.
Your team. Intelligence. AI voice.
Human calls and recording are included in every plan. Add analysis or voice agents as you need them.
Compare all plansWaply Basic
Human calls and recording for your team.
USD 18/ month
Waply AI 24/7
Adds transcription, summaries and call intelligence.
USD 39/ month
Waply Voice AI
Adds managed and own-key voice agents.
USD 89/ month
Prices in USD. Meta charges and your own AI provider charges are separate when applicable. Calls depend on Meta eligibility.
Plans, trial, and usageBefore your first call.
Can I call any contact?
Calling depends on number eligibility and WhatsApp permissions. To call a customer, Waply uses their prior permission: the customer accepts the call-permission template, or, when the customer calls you first, you automatically get temporary permission to call them back because Waply enables Meta's callback permission by default. Your browser also needs microphone access.
Does recording include a transcript and summary?
These are separate capabilities. Every plan includes human calls and recording; call intelligence starts with AI 24/7, with a minutes allowance. Each recording and analysis has its own processing status.
What do I need for voice agents?
The Voice AI plan, an eligible number and a compatible voice configuration. Choose managed voice or an own-key provider, publish the assignment and make a test call. Listening to a voice in Preview does not activate calling.
Are minutes and external charges included?
Each plan has allowances and recording retention. Meta and own-key provider charges are separate when applicable. Check included minutes and your account usage before expanding.
Can two users make and receive WhatsApp calls at the same time on the same number?
Yes. With Waply, two or more Kommo users can make and receive WhatsApp calls on the same business number from the browser. Meta may limit how many calls can run at once.
Can I keep Kommo’s official WhatsApp Business integration if I use Waply?
Yes. If you already handle chats with Kommo’s native WhatsApp, you can add Waply in Calls only mode: messages, contacts, and history stay in Kommo, and Waply handles the calls (set Conversation Routing in Meta). See the Calls only guide. If the number is in coexistence with the WhatsApp Business app, messaging can continue, but Meta does not enable calling on those numbers; to call from Kommo you need a dedicated Cloud API number.
Is there an extra charge per minute or per call?
On Waply’s side, Basic has no extra per-minute or per-call fee for human calls. Meta charges (messages and, when applicable, calls) are billed separately, directly on your WhatsApp Business / Meta account.