waplyPlan decision guide
Waply pricing and plans: Basic vs AI 24/7 vs Voice AI — which fits your team
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Waply has three plans: Basic at USD 18/month, AI 24/7 at USD 39/month, and Voice AI at USD 89/month. Pick Basic for messaging and human call coverage, AI 24/7 for Message AI and call intelligence, or Voice AI when an AI should answer WhatsApp calls. These are Waply prices for waply.online, an independent product connected to Kommo and the official WhatsApp Cloud API; they are not a Kommo feature or add-on. Meta eligibility is not guaranteed, and Meta or BYOK provider charges are separate when applicable.
This decision guide is for waply.online: Waply connects Kommo to Meta’s official WhatsApp Cloud API. It is not about other products named Waply. See the live plan cards on the pricing page; this guide explains which plan may fit your team.
Free 3-day trial includes everything in Voice AI.
Who this plan guide is for
Use this guide if your business or agency uses Kommo and is choosing between WhatsApp messaging, human calls, chat AI, call intelligence, and AI voice agents. Waply is independent software for Kommo on the official WhatsApp Cloud API, not a Kommo feature or add-on. This is waply.online; other businesses use similar Waply names.
Waply AI uses independent third-party models. It is not Kommo’s native AI. For the product distinction, see the comparison guide.
Compare Basic, AI 24/7, and Voice AI
All prices are USD. The 6-month and annual figures are the single total billed for that term; monthly allowances refresh each billing period.
Published Waply plan prices and included allowances
| Plan | Monthly | 6-month total | Annual total | WhatsApp numbers | Recording retention | Key inclusions |
|---|---|---|---|---|---|---|
| Basic | USD 18 | USD 97.20 | USD 172.80 | 2 | 90 days | Messaging; human calls + recording |
| AI 24/7 | USD 39 | USD 210.60 | USD 374.40 | 3 | 365 days | Basic + 10,000 AI text credits/month; 500 call-intelligence minutes/month; text BYOK |
| Voice AI | USD 89 | USD 480.60 | USD 854.40 | 5 | 365 days | AI 24/7 + 750 call-intelligence minutes/month; 300 managed voice minutes/month; 2,000 BYOK connection minutes/month; managed and BYOK voice agents |
Each plan includes the WhatsApp number count shown. An extra WhatsApp number is USD 12/month; Integrations/API is USD 19/month. Check the live pricing page for current cards and billing details.
Choose Basic when your team covers calls
Basic is the starting fit when people on your team handle WhatsApp conversations and calls during business hours. It includes messaging, human WhatsApp calls, and recording, with 2 WhatsApp numbers and 90-day recording retention. Choose it if you do not need Message AI or an AI voice agent yet.
Recordings are stored on Waply infrastructure. Waply does not play an automatic recording announcement, so your team should decide how to inform callers for its use case.
Choose AI 24/7 when chat AI and call intelligence help
AI 24/7 fits a team that wants Message AI to handle text conversations and call intelligence on human calls. It adds 10,000 AI text credits and 500 call-intelligence minutes per month, text BYOK, 3 WhatsApp numbers, and 365-day recording retention on top of Basic.
Waply AI is an independent product using third-party models, not Kommo native AI and not a Kommo add-on. If you bring your own provider key, that provider may bill you separately from Waply.
Choose Voice AI when an AI should answer WhatsApp calls
Voice AI is for teams that want an AI agent to answer eligible WhatsApp calls, for example when after-hours or missed calls are a bottleneck. It includes everything in AI 24/7, plus 750 call-intelligence minutes/month, 300 managed voice minutes/month, 2,000 BYOK voice connection minutes/month, and managed or BYOK voice agents.
Voice AI cannot transfer a live call to a human yet. The team follows up from the Kommo lead timeline after the call. Meta controls whether a number is eligible for WhatsApp Calling API; Waply does not guarantee eligibility.
Try the full ladder, then choose how to bill
The free 3-day trial includes everything in Voice AI, so you can try the full plan ladder. After the trial, choose the paid plan based on the features and monthly allowances your team actually used.
Six-month and annual plans are billed as one total: Basic USD 97.20 or USD 172.80; AI 24/7 USD 210.60 or USD 374.40; Voice AI USD 480.60 or USD 854.40. Monthly allowances apply in each billing period. These are the published totals; confirm current prices on /pricing/.
Meta WhatsApp charges are separate from the Waply subscription. BYOK model or voice provider charges are also separate when applicable. Use the calculator and WhatsApp API pricing guide for Meta cost estimates, not to choose a Waply plan.
- List the work your team needs: WhatsApp messages, human calls, Message AI, call intelligence, or an AI that answers calls.
- Choose Basic if the team handles calls during business hours and needs messaging, human calls, and recording.
- Choose AI 24/7 if you need Message AI for chats, call intelligence on human calls, or text BYOK.
- Choose Voice AI if an AI should answer eligible WhatsApp calls; plan for follow-up from the lead timeline because live transfer to a person is not available yet.
- During the 3-day trial, try the Voice AI features and note which monthly allowances your real usage needs.
- After the trial, compare your needs with the published totals and separate Meta and BYOK provider charges when applicable.
Eligibility, coexistence, and recording notes
WhatsApp Calling API availability depends on Meta’s current eligibility for the country, number, and account. Waply does not guarantee that Meta will enable calling for a particular number. Check the live requirements before choosing a plan for calls.
With a coexistence number, WhatsApp messaging can work through the Cloud API, but WhatsApp Calling API is not supported on that number under Meta’s restriction. A plan with calls cannot remove that Meta limitation. Waply recordings are stored on Waply infrastructure; there is no automatic recording announcement.
Meta charges and BYOK provider charges remain separate when applicable. For a call fit, confirm the number and migration setup before starting the trial.
Frequently asked questions
How much does Waply cost?
Basic is USD 18/month, AI 24/7 is USD 39/month, and Voice AI is USD 89/month. Published 6-month and annual totals are shown in the comparison table; see /pricing/ for live plan cards.
What is the difference between Basic, AI 24/7, and Voice AI?
Basic includes WhatsApp messaging and human calls with recording. AI 24/7 adds Message AI, call intelligence, text BYOK, and longer retention. Voice AI adds managed and BYOK agents that answer eligible WhatsApp calls, with no live transfer to a human yet.
Which Waply plan should I choose?
Choose Basic if your team covers messages and calls in business hours; AI 24/7 if you need AI for text chats and call intelligence; Voice AI if you want an AI to answer eligible WhatsApp calls. Try the 3-day Voice AI trial and decide from actual usage.
Does the free trial include Voice AI, and how long is it?
Yes. The free trial lasts 3 days and includes everything in Voice AI, so you can try the full ladder before choosing a paid plan.
Are Meta WhatsApp fees included in the Waply plan?
No. Meta charges for WhatsApp are separate from Waply plan prices. BYOK provider charges are also separate when applicable. Use the pricing calculator for Meta estimates.
How long are Waply call recordings kept?
Recording retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. Recordings are stored on Waply infrastructure.
Does Waply announce automatically that a call is recorded?
No. Waply does not play an automatic recording announcement. Your team should decide how to inform callers for its use case.
Can Voice AI transfer a call to a human?
Not yet. Voice AI cannot transfer a live call to a person; the team follows up from the lead timeline after the call.
Do coexistence numbers support WhatsApp calls or Voice AI?
No. Coexistence supports WhatsApp messaging through Cloud API, but Meta does not support WhatsApp Calling API on coexistence numbers. A Waply plan cannot override that restriction.
Is Waply AI the same as Kommo’s native AI?
No. Waply AI is an independent product using third-party models, not Kommo native AI and not a Kommo feature or add-on.
What do the extra number and Integrations/API add-ons cost?
An extra WhatsApp number is USD 12/month. Integrations/API is USD 19/month. Check the live pricing page for current details.
Try the plan ladder with a 3-day Voice AI trial
Install Waply in Kommo to try the full Voice AI plan for 3 days. After the trial, stay on Voice AI or choose AI 24/7 or Basic based on the features and allowances your team used. Check live pricing and estimate Meta charges separately.
Free 3-day trial includes everything in Voice AI.