waplyGuide
WhatsApp Calling API eligibility in Kommo: the 2,000-recipient messaging limit
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To use WhatsApp Cloud API Calling on a number connected with Waply in Kommo, Meta requires that number on Cloud API (not coexistence) and a business-portfolio messaging limit of at least 2,000 unique recipients per day. Waply does not raise Meta limits or guarantee calling eligibility. Meta uses the 2,000-recipient messaging tier as a prerequisite for production calling. Check your portfolio limit in WhatsApp Manager, then confirm the number uses Cloud API and that calling is enabled.
This guide is for Kommo teams that want WhatsApp calls and need to know whether their number qualifies. It covers what Meta asks for, how the 2,000-recipient messaging limit relates to calling, how to check it and what Waply does and does not control.
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Quick answer: are you eligible for WhatsApp calling?
Meta decides Calling API eligibility per number and business portfolio. Before you expect calls in Kommo, check these points:
- The number is connected on Cloud API, not in coexistence with the WhatsApp Business app.
- Your business portfolio has a messaging limit of at least 2,000 unique recipients per day.
- Calling is enabled on the number.
- Quality, payment and country rules allow calling; outbound calls also need the customer's permission.
The 2,000 minimum applies to production. Meta exempts public test numbers and sandbox accounts from this messaging limit when testing Calling API features.
The 2,000-recipient messaging limit and Calling API
The messaging limit is how many unique WhatsApp users your business can deliver messages to outside a customer service window in a rolling 24-hour period. The same limit is also used as a gate for the Calling API: it is one number with two uses, not a separate calling quota.
What Meta documents
Meta requires a messaging limit of at least 2,000 unique recipients in a rolling 24-hour period to enable Calling API in production.
The limit is shared by the portfolio
Messaging limits apply at business-portfolio level and are shared by the numbers in that portfolio. A new number in a portfolio that already has 2,000 benefits from that level; a new portfolio usually starts lower.
Cloud API required: coexistence cannot call via API
If the same number is used in the WhatsApp Business app and in Kommo (coexistence), Waply connects it for messaging, but Meta does not support Cloud API voice calls on it. For calls, use a number connected only to Cloud API, or keep your current number for chat and add a calls-only number.
Other Meta gates
- Calling must be enabled on the number.
- Quality restrictions or payment issues on the account can block calling.
- Some country codes can receive but not place business-initiated calls; confirm the current list with Meta.
- Outbound calls need the customer's permission. Enable callback permission in the number's call settings so an incoming call can grant temporary permission to call back.
If you meet the limit and still can't call, go through the full checklist in the troubleshooting guide.
How to check your messaging limit
- Open WhatsApp Manager for your business portfolio.
- Find the messaging limit shown for the portfolio or number.
- Check whether it is at least 2,000 unique recipients in a rolling 24-hour period.
- Check the number's connection type and calling setting.
Waply cannot show Meta's internal eligibility decision. WhatsApp Manager and Meta's documentation are the source of truth.
What Waply guarantees vs what Meta controls
Responsibilities
| Topic | Who controls it |
|---|---|
| Messaging limit and quality rating | Meta |
| Calling API eligibility and enabling calling | Meta |
| Connecting the number on Cloud API to Kommo | Waply |
| Calls in Kommo once Meta allows them | Waply |
Waply cannot raise your messaging limit to 2,000 or enable calling if Meta has not.
After you're eligible
- Free (USD 0/mo): 60 WhatsApp call minutes per calendar month.
- Basic (USD 18/mo): human calls with recording.
- AI 24/7 (USD 39/mo): adds call intelligence for human calls.
- Voice AI (USD 89/mo): an AI agent that answers calls. It does not transfer live calls.
- Callcenter (USD 199/mo): IVR and live handoff to your team.
Frequently asked questions
Do I need a 2,000-recipient messaging limit to use WhatsApp calls in Kommo with Waply?
For production, Meta requires a portfolio messaging limit of at least 2,000 unique recipients in a rolling 24-hour period. Confirm it in WhatsApp Manager; Waply does not guarantee Meta will enable calling.
Is the 2,000 limit the same as Waply Free's 60 call minutes?
No. At least 2,000 is the Meta messaging-limit tier required for production calling. Free's 60 minutes is Waply's monthly cap on WhatsApp call time on the Free plan.
Can coexistence numbers get Calling API eligibility?
No. Meta does not support Cloud API voice calls on coexistence numbers. Use a Cloud API number or a calls-only number.
Can Waply raise my messaging limit to 2,000?
No. Meta controls portfolio messaging limits and quality. See the messaging limits guide for how Meta scales them.
I can message but can't call. Is it always the 2,000 limit?
Not always. Also check coexistence, the calling setting, customer permission, payment, quality and country rules. The troubleshooting guide has the full checklist.
What does the free trial include?
3 days of AI 24/7, then you pick a plan. Calling still needs Meta eligibility.
Check eligibility, then turn on calls
Confirm your messaging limit and Cloud API connection, install Waply in Kommo and try AI 24/7 free for 3 days.
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