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WhatsApp Lite in Kommo: what changed and official alternatives
WhatsApp Lite in Kommo was Kommo’s built-in way to connect a personal or WhatsApp Business account for team messaging — not Meta’s Marketing Messages Lite API. Kommo support docs still describe migrating Lite numbers into WhatsApp Business (Meta Cloud API), including source merging. Partner and vendor pages report that native free QR / Lite-style connect is no longer available in the native integration — confirm in your Kommo account or with Kommo. Official paths today are Cloud API messaging and coexistence; unofficial QR (“grey”) options still appear via third-party providers. Waply uses official Meta Cloud API only.
This guide is for Kommo teams and agencies searching for “WhatsApp Lite Kommo”, discontinued QR connect, or how to keep WhatsApp in the CRM without unofficial session connectors. It separates verified Kommo/Meta docs from third-party reports, contrasts official Cloud API + coexistence with QR/grey options, and explains when Waply fits as an independent official-API product.
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What WhatsApp Lite meant in Kommo
In Kommo, “WhatsApp Lite” was a built-in integration marketed for small teams: connect a personal WhatsApp or WhatsApp Business account quickly, share inbox access, capture leads, run Salesbot follow-ups, and message without a separate BSP conversation fee inside that Lite product framing.
- Kommo’s public Lite page describes connecting from Settings → Integrations → WhatsApp Lite in about two minutes.
- It targeted Base-plan teams that wanted WhatsApp in the CRM without the heavier Cloud API onboarding path.
- It is not the same product as Meta’s Marketing Messages Lite (MM Lite) API — that is a separate Meta marketing send path.
People often say “QR WhatsApp for Kommo” when they mean Lite-style session connect (scan and sync chats). Official coexistence onboarding can also show a QR inside Meta’s WhatsApp Business app flow — that QR is part of Cloud API coexistence, not the old Lite product.
What changed (verify in your account)
Kommo’s current WhatsApp Business docs treat WhatsApp Business (Meta Cloud API) as the main integration and document how to move numbers that previously used WhatsApp Lite — including a “Connecting from WhatsApp Lite” path and source merging so chats/leads stay organized.
- Verified: Kommo support explains migrating previously used numbers (including Lite) into WhatsApp Business with source merging.
- Verified: Kommo positions WhatsApp Business as the more capable, Cloud API–connected integration for scaling messaging, templates and automation.
- Soft-worded: Certified partner / vendor blogs (for example Ventas Boost, mid-2026) report that native personal-number QR connect (WhatsApp Lite) was retired in the native integration and that personal QR now goes through external providers. Waply has not found a single Kommo press release with a hard “Lite ended on DATE” line — treat those reports as secondary and confirm with Kommo or in your account.
- Related but different: Kommo also sunset its older WhatsApp Business API (pre–direct Cloud) maintenance path from October 1, 2024. That is not the same article as Lite, but it is part of the same shift toward direct Meta Cloud API.
If Lite still appears in your marketplace, or migration prompts still list Lite numbers, follow Kommo’s in-product flow and support docs. Do not rely on a blog alone for a production cutover date.
Official Cloud API + coexistence vs unofficial QR
After Lite-style native QR, teams usually face three buckets: official Cloud API in Kommo, official coexistence (app + API on one number for messaging), or third-party unofficial / “grey” QR connectors.
WhatsApp connect options for Kommo teams (Sept 2026)
| Official Cloud API | Coexistence | Unofficial QR / grey | |
|---|---|---|---|
| What it is | Number on Meta’s WhatsApp Business Platform (Cloud API), managed in CRM/BSP tools | Same number on WhatsApp Business app and Cloud API for synced 1:1 messaging | Session connect via WhatsApp app QR through a third-party provider |
| Who documents it | Meta + Kommo WhatsApp Business docs | Meta coexistence docs + Kommo coexistence blog/support | Provider docs (e.g. Radist “unofficial / grey WhatsApp”); partner blogs |
| Templates / 24-hour window | Yes — Meta rules apply | Cloud API side follows Meta rules; app-side manual chat stays app-like | Often marketed as no window/templates — outside official Business Platform rules |
| Broadcasts / cold outreach | Via approved templates + quality rules | Cloud API templates for scale; app has its own limits | Providers warn numbers can be blocked for mass messaging (Radist docs) |
| WhatsApp Calling API | Possible on eligible platform-only numbers | Not supported on Cloud API for coexistence-onboarded numbers (Meta) | Not the official Calling API; some vendors mention missed-call notifications only |
| Waply stance | Supported path | Messaging yes; WhatsApp calls no (Meta restriction) | Not offered — Waply is official Cloud API only |
Ban / block language should stay careful: Radist’s own unofficial docs say a number can be blocked for mass mailings and messages to people who do not have the number saved. That is vendor documentation, not a Waply legal opinion. Official Cloud API is the path Meta designs for business messaging at scale.
When to pick native, a QR vendor, or Waply
When Kommo native WhatsApp Business may be enough
- You need official chats, templates, Salesbot, catalogs and broadcasts inside Kommo.
- You are ready for Meta Business verification and the 24-hour / template model.
- You do not need WhatsApp voice calls recorded in the lead or Voice AI on calls.
- You want one Kommo-managed Cloud API connection without a second messaging product.
When a third-party QR / grey vendor might still be chosen
- A team insists on keeping a personal-app workflow and accepts provider-documented limits and block risk.
- The use case is low-volume inbound-only chat and the buyer understands it is not Meta’s official Business Platform path.
- You need a multi-messenger inbox from a vendor that still sells unofficial WhatsApp as a product line.
- Fair note: that choice is outside Waply’s product model — we do not recommend it for broadcasts or compliance-sensitive brands.
When Waply is usually the better fit
- You want official Meta Cloud API messaging in Kommo without grey/QR session connectors.
- You need human WhatsApp calls with recordings in the lead, call intelligence, or Voice AI on eligible numbers.
- You want AI billing independent of Kommo seat credits (Waply AI 24/7 / Voice AI on third-party models).
- You want a 3-day trial with everything in Voice AI before committing.
How Waply fits
Waply is an independent product that installs in Kommo and connects WhatsApp only through Meta’s official Cloud API. It is built for teams moving off Lite-style or grey QR setups who still want CRM messaging — and optionally calling + AI — on the official platform.
Waply plans (USD, waply.online/pricing)
| Plan | Monthly | WhatsApp-relevant inclusions |
|---|---|---|
| Basic | USD 18 | Official-API messaging; human WhatsApp calls and recordings (90-day retention) |
| AI 24/7 | USD 39 | Everything in Basic + text AI agents, call intelligence allowances, 365-day retention |
| Voice AI | USD 89 | Everything in AI 24/7 + Voice AI agents on WhatsApp calls (managed/BYOK minutes) |
- 3-day free trial includes everything in Voice AI.
- Coexistence numbers: messaging can work; WhatsApp calls do not (Meta does not enable Calling API on coexistence numbers).
- Waply AI uses third-party models and does not consume Kommo native AI credits.
- Meta message and call charges are separate; BYOK usage is billed by your provider.
Frequently asked questions
What was WhatsApp Lite in Kommo?
WhatsApp Lite was Kommo’s built-in integration for connecting a personal WhatsApp or WhatsApp Business account quickly into the CRM for shared inbox, leads and Salesbot-style follow-ups. It is not Meta’s Marketing Messages Lite API.
Was WhatsApp Lite discontinued?
Kommo support documents migration from WhatsApp Lite into WhatsApp Business (Cloud API) with source merging. Partner and vendor pages report that native free QR / Lite-style connect was retired in the native integration. Waply has not treated a single secondary blog as a hard official end date — confirm the current options in your Kommo account or with Kommo support.
What are the official alternatives?
Official Meta Cloud API messaging through Kommo’s WhatsApp Business integration, and coexistence (same number on the WhatsApp Business app and Cloud API for synced messaging). Both follow Meta’s Business Platform rules (templates, quality, 24-hour customer care window on the API side).
Can I still connect WhatsApp to Kommo with a QR code?
For official coexistence, Meta’s onboarding can involve scanning a QR from the WhatsApp Business app as part of Cloud API setup — that is not the old Lite product. Separate unofficial “grey” QR connectors are still marketed by some third-party providers; those are outside Meta’s official Business Platform path and carry provider-documented limits and block risks.
Does Waply use unofficial QR WhatsApp?
No. Waply connects WhatsApp through Meta’s official Cloud API only. It does not offer grey/session QR unofficial connectors.
Can I keep the WhatsApp Business app (coexistence) and still take WhatsApp calls in Kommo?
Messaging can sync under coexistence. Meta does not support voice/video calling on Cloud API for coexistence-onboarded numbers. Waply can use coexistence numbers for messaging; for Calling API you need an eligible platform-only number. See the WhatsApp calls guide.
When might Wazzup, Radist or another vendor still make sense?
If you only need a messenger inbox (sometimes multi-messenger) and you deliberately accept that vendor’s channel model — including, for some products, unofficial WhatsApp with its documented risks — a messaging-focused vendor may be enough. Choose Waply when you want official API messaging plus WhatsApp calls, recordings, independent text AI or Voice AI in Kommo.
How much does Waply cost, and is there a trial?
Basic is USD 18/month, AI 24/7 is USD 39/month, Voice AI is USD 89/month. The free 3-day trial includes everything in Voice AI. Meta and BYOK provider charges are separate when applicable.
Move to an official path with a clear trial
If you outgrew Lite-style QR connect, start from Meta Cloud API (and coexistence when you need the phone app). Install Waply when you also want official-API messaging plus WhatsApp calls, recordings and independent AI in Kommo — with a 3-day Voice AI trial.
Free 3-day trial with everything in Voice AI.