waplyGuide
WhatsApp call minutes in Kommo with Waply: what you get and what counts
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Waply Free includes 60 WhatsApp call minutes per calendar month; paid plans add separate monthly minute allowances for call intelligence, managed voice and BYOK voice connection. These are different kinds of minutes. The Free cap counts the WhatsApp calls themselves; call-intelligence minutes cover transcripts and summaries of human calls; managed voice and BYOK connection minutes are used by a Voice AI agent. Meta bills its own WhatsApp charges separately.
This guide is for Kommo teams that make or take WhatsApp calls with Waply and want to know which minutes their plan includes, how each kind is counted and what happens when a limit is reached.
Free 3-day trial of Waply AI 24/7, then choose the plan that fits.
Quick answer: minutes by plan
Monthly minute allowances by Waply plan
| Plan | Price | WhatsApp call minutes cap | Call-intelligence min | Managed voice min | BYOK connection min | Audio transcription |
|---|---|---|---|---|---|---|
| Free | USD 0/mo | 60 min/month | — | — | — | — |
| Basic | USD 18/mo | No Free-style cap described | — | — | — | — |
| AI 24/7 | USD 39/mo | No Free-style cap described | 500 | — | — | 3,600 s |
| Voice AI | USD 89/mo | No Free-style cap described | 750 | 300 | 2,000 | 3,600 s |
| Callcenter | USD 199/mo | No Free-style cap described | 1,000 | 450 | 3,000 | 5,400 s |
Only Free has a 60-minute cap on the calls themselves. No Free-style cap is described for paid plans; check live pricing before you decide. Basic includes human calls and recording but no minute allowances.
Four kinds of "minutes" (don't confuse them)
WhatsApp call minutes (Free cap)
The time spent on WhatsApp calls on the Free plan: 60 minutes per calendar month on 1 number, with no AI and no recording.
Call-intelligence minutes
Transcript and summary of calls handled by your team. This is a separate allowance from recording: 500 minutes per month on AI 24/7, 750 on Voice AI and 1,000 on Callcenter.
Managed voice minutes
Minutes a Voice AI agent spends answering calls with Waply's managed voice: 300 per month on Voice AI and 450 on Callcenter.
BYOK voice connection minutes
Connection minutes when the Voice AI agent uses your own voice provider: 2,000 per month on Voice AI and 3,000 on Callcenter. Your provider bills its own usage.
Audio transcription seconds
Transcription of audio messages, counted in seconds: 3,600 per month on AI 24/7 and Voice AI, 5,400 on Callcenter.
What counts as a minute on Free
On Free, both inbound calls and connected outbound calls count toward the 60 monthly minutes. Unused minutes do not carry over to the next month.
What happens at the limit
- At 48 minutes (80%), Waply warns you.
- At 60 minutes, new calls are blocked until the next calendar month.
- A call in progress when the limit is reached ends shortly after.
- Unused minutes do not roll over.
To keep calling, move to a paid plan.
Waply minutes vs Meta charges
Waply allowances are not Meta charges. Meta bills WhatsApp usage separately from your Waply plan. Inbound calls are free on Meta, and you can estimate outgoing call minutes in Waply's Meta pricing calculator.
Which plan by usage
- Occasional calls, no AI: Free, within 60 minutes per month.
- Human calls with recording: Basic (USD 18/mo).
- Transcripts and summaries of human calls: AI 24/7 (USD 39/mo) or higher.
- An AI agent that answers calls: Voice AI (USD 89/mo). Voice AI does not transfer live calls to your team.
- Live handoff and IVR: Callcenter (USD 199/mo).
Coexistence caveat
Meta does not support the WhatsApp Calling API on coexistence numbers, so no call minutes are used there. To make WhatsApp calls, use a Cloud API number or the calls-only option.
Frequently asked questions
How many WhatsApp call minutes do I get on Waply Free?
60 per calendar month on 1 number, counting inbound and connected outbound calls. Unused minutes don't roll over.
What happens when I reach the limit on Free?
At 48 minutes (80%) Waply warns you; at 60, new calls are blocked until the next calendar month and a call in progress ends shortly after. To keep calling, move to a paid plan.
Are call-intelligence minutes the same as call minutes?
No. Call-intelligence minutes cover the transcript and summary of human calls: 500 per month on AI 24/7 and 750 on Voice AI. Basic records calls but has no call intelligence.
What are managed voice and BYOK connection minutes?
Minutes used by a Voice AI agent answering calls. Managed voice uses Waply's voice (300 per month on Voice AI); BYOK connection is for your own provider (2,000 per month on Voice AI), and the provider bills its own usage.
Does Meta charge for WhatsApp calls?
Meta bills WhatsApp usage separately from Waply. Inbound calls are free on Meta; estimate outgoing minutes in Waply's Meta pricing calculator.
Can Voice AI transfer a call to my team?
No. Live handoff and IVR are in Callcenter (USD 199/mo).
Can I make WhatsApp calls on a coexistence number?
No. Meta does not support the Calling API on coexistence numbers; use a Cloud API or calls-only number.
Pick the minutes you actually need
Install Waply in Kommo, try AI 24/7 free for 3 days and then choose the plan whose minute allowances fit your calls.
Free 3-day trial of Waply AI 24/7, then choose the plan that fits.