waplyGuide
Best WhatsApp integrations for Kommo: Native vs Waply vs Wazzup vs Radist
The best WhatsApp integration for Kommo depends on whether you only need messaging — or WhatsApp calls, recordings and independent AI inside the CRM. Kommo's native WhatsApp Business integration covers official Meta Cloud API chats, templates, bots and AI agents. Wazzup and Radist are strong messaging/CRM inbox options for Kommo. Waply adds official-API messaging plus human WhatsApp calls with recordings, text AI agents, call intelligence and Voice AI — billed on Waply plans, not as a Kommo add-on.
This guide is for teams already on Kommo (and agencies that implement it) who are comparing WhatsApp options: Kommo native, Waply, Wazzup (Wazzup24) and Radist (Radist.Online). It is a fair comparison based on official product pages and docs. Competitor prices and feature lists change — confirm on each vendor's site before you buy. Waply facts match waply.online and our calls, AI and Voice AI guides.
Free 3-day trial with everything in Voice AI.
Who this is for
Use this page if you sell or support customers on WhatsApp and already run Kommo as your CRM — or you implement Kommo for clients and need a clear widget/integration shortlist.
- You want official Meta Cloud API messaging inside Kommo (templates, 24-hour window, broadcasts).
- You are deciding between Kommo native WhatsApp and a third-party widget (Waply, Wazzup, Radist).
- You care about WhatsApp voice calls, call recording in the lead, text AI agents, or Voice AI — not only chat inbox features.
- You need a fair “when is native / Wazzup / Radist enough?” answer, not a smear piece.
Waply is an independent product that installs in Kommo. Its AI uses third-party model providers and does not depend on Kommo's native AI.
Side-by-side comparison
Rows summarize what each option publicly emphasizes for Kommo. Soft-worded cells mean the capability was not featured on official WhatsApp-for-Kommo pages reviewed on September 25, 2026 — ask the vendor, do not treat silence as proof.
WhatsApp options for Kommo (public claims, Sept 2026)
| Kommo native | Waply | Wazzup | Radist | |
|---|---|---|---|---|
| What it is | Built-in WhatsApp Business integration | Independent product installed in Kommo | Third-party messenger ↔ CRM integration | Third-party messenger ↔ CRM integration |
| Messaging API | Official Meta Cloud API (WhatsApp Business) | Official Meta Cloud API | WhatsApp and WABA channels (per Wazzup pages) | Official WABA and/or unofficial (“grey”) WhatsApp (per Radist docs) |
| Chats in Kommo | Yes — history, assign, tasks | Yes — messaging in Kommo | Yes — chats/deals in Kommo | Yes — chat in the deal card |
| Templates / Salesbot / broadcasts | Yes (native docs) | Yes via Meta platform + Waply workflows | Yes (Salesbot widget, templates) | Yes (Salesbot, templates, broadcasts) |
| WhatsApp voice calls in Kommo | Not supported (calls listed unsupported in coexistence capability views) | Yes — human in/out calls on eligible numbers | Not featured on public WhatsApp-for-Kommo pages reviewed Sept 2026 | Not featured on public WABA-for-Kommo pages reviewed Sept 2026 |
| Call recording in the lead | Not a native calling product | Yes — on Waply infrastructure; every plan | Not featured on public pages reviewed Sept 2026 | Not featured (Standard “voice messages” = chat voice notes, not Calling API) |
| AI text agents | Kommo native AI agent (inbound replies; shared credits) | Waply AI 24/7 text agents (independent billing) | Automation / chatbots / auto-replies (public pages) | Salesbot and bot automation (public pages) |
| Voice AI on WhatsApp calls | No — Pro can transcribe voice notes to text, not answer calls | Yes — Voice AI plan; cannot transfer to a human yet | Not featured on public pages reviewed Sept 2026 | Not featured on public pages reviewed Sept 2026 |
| Coexistence (same number in WhatsApp Business app) | Supported for messaging sync | Messaging yes; WhatsApp calls no (Meta does not enable Calling API on coexistence numbers) | Confirm with vendor for your channel type | Confirm with vendor for WABA vs unofficial |
| Public pricing model (confirm live) | Kommo plan + Meta message fees | USD 18 / 39 / 89 mo + Meta (+ BYOK if used); 3-day Voice AI trial | From about USD 15–90 per channel/month on WhatsApp plans (Wazzup pricing page, Sept 2026) + Meta when on WABA | Messenger Start/Standard in ₽ (docs ~1 000 / ~4 000 ₽/mo reference); WABA subscription + Meta template fees — confirm live |
| Multi-messenger (Telegram, etc.) | Separate Kommo channels / integrations | WhatsApp-focused product | Yes — WhatsApp, Telegram and others on public pricing | Yes — WhatsApp, WABA, Telegram on public pages |
Radist documents both unofficial WhatsApp (personal/Business app number) and official WABA. Unofficial (“grey”) setups can carry ban risk at volume — that framing comes from Radist's own WABA marketing, not from Waply.
When to pick each option
When Kommo native WhatsApp may be enough
- You mainly need official API chats, templates, Salesbot, catalogs and broadcasts inside Kommo.
- You are fine using Kommo's native AI agent for inbound text (and your plan/credits cover the volume).
- You do not need WhatsApp voice calling or call recording in the lead timeline.
- You prefer one Kommo-managed WhatsApp connection without a second messaging vendor.
When Wazzup may be enough
- You want a dedicated messenger inbox in Kommo with roles, routing and chat history that stays in the CRM.
- You need WhatsApp and other messengers (for example Telegram) under one vendor, priced per channel.
- Your priority is messaging automation (templates, Salesbot, auto-replies) rather than WhatsApp Calling API inside Kommo.
- You are comparing channel-based plans (Wazzup publishes Start/Inbox/Pro/Max on its pricing page) and that model fits your volume.
When Radist may be enough
- You want official WABA in Kommo for template-first outreach and broadcasts, with Salesbot automation.
- Or you intentionally choose Radist's unofficial WhatsApp product (understand their documented limits and risks).
- You need multi-number / multi-messenger workflows and are comfortable with ₽ subscription pricing plus Meta message fees.
- You do not need WhatsApp voice calls recorded in the Kommo lead or Voice AI answering those calls.
When Waply is usually the better fit
- You need human WhatsApp calls inside Kommo, with recordings saved in the lead (every Waply plan).
- You want call intelligence (transcripts/summaries) and/or Voice AI agents that answer WhatsApp calls.
- You want AI billing independent of Kommo seat credits (Waply AI 24/7 / Voice AI).
- You want a 3-day trial with everything in Voice AI before committing.
If your number stays in WhatsApp Business app coexistence, Meta blocks the Calling API. Waply can still connect that number for messaging; for calls you need a platform-only eligible number. Details: WhatsApp calls guide.
How Waply fits
Waply installs in Kommo and connects WhatsApp through Meta's official platform. It is built for teams that want messaging and calling in the same CRM lead — plus optional independent AI.
Waply plans (USD, waply.online/pricing)
| Plan | Monthly | WhatsApp-relevant inclusions |
|---|---|---|
| Basic | USD 18 | Messaging; human WhatsApp calls and recordings (90-day retention) |
| AI 24/7 | USD 39 | Everything in Basic + text AI agents, call intelligence allowances, 365-day retention |
| Voice AI | USD 89 | Everything in AI 24/7 + Voice AI agents on WhatsApp calls (managed/BYOK minutes) |
- 3-day free trial includes everything in Voice AI.
- Recordings run on Waply infrastructure and land in the Kommo lead timeline. Waply does not play an automatic Meta-style recording announcement — disclose recording per local rules (see calls guide).
- Voice AI cannot transfer a live call to a person yet; teams follow up from the lead timeline.
- Meta message and call charges are separate; BYOK model usage is billed by your provider.
Frequently asked questions
What is the best WhatsApp integration for Kommo?
There is no single winner for every team. Kommo native is strong for official-API messaging and inbound AI text. Wazzup and Radist are strong when you want a dedicated messenger inbox (and often multi-messenger) with Salesbot-style automation. Choose Waply when you also need WhatsApp human calls with recordings in the lead, call intelligence, or Voice AI on WhatsApp calls.
Does Kommo's native WhatsApp integration support voice calls?
No. Kommo's WhatsApp Business overview covers chats, templates, bots, AI agents, catalog, broadcasts and app sync. Voice and video calls are listed as not supported in Kommo's coexistence capability views. For WhatsApp calls inside Kommo, Waply is built for that use case on eligible Meta platform numbers.
How is Waply different from Wazzup and Radist?
All three can connect WhatsApp activity to Kommo. Waply's public product focus is official Meta Cloud API messaging plus WhatsApp calling (human + Voice AI), recordings in the lead, and independent text/voice AI. Wazzup and Radist publicly emphasize messenger inbox, routing, Salesbot/automation and (for Radist) WABA vs unofficial WhatsApp options. WhatsApp Calling API and Voice AI on calls were not featured on their public WhatsApp-for-Kommo pages reviewed on September 25, 2026 — confirm current capabilities with each vendor.
Can I use the same number in the WhatsApp Business app (coexistence) and still take WhatsApp calls in Kommo?
For messaging, coexistence can work. For calls, Meta does not enable the Calling API on coexistence numbers. Waply can connect coexistence numbers for messaging and its other non-call features, but not for calls. Use a number connected only to Meta's platform for calling.
Does Waply use Kommo's native AI?
No. Waply's AI is independent: Waply's own product on third-party model providers. It does not consume Kommo AI credits and is not a Kommo add-on. See the Waply vs Kommo AI guide for a credit-by-credit comparison.
When are native, Wazzup or Radist enough without Waply?
If you only need WhatsApp (or multi-messenger) chat in Kommo — templates, bots, inbox routing — and you do not need WhatsApp voice calls recorded in the lead or Voice AI answering calls, native or a messaging-focused vendor can be enough. Revisit Waply when calling and call intelligence become part of the sales process.
How much does Waply cost, and is there a trial?
Basic is USD 18/month, AI 24/7 is USD 39/month, Voice AI is USD 89/month. The free 3-day trial includes everything in Voice AI. Meta and BYOK provider charges are separate when applicable.
Are Wazzup and Radist prices in this guide exact?
They are snapshots from official public pages checked on September 25, 2026 (Wazzup channel plans from about USD 15–90/month; Radist messenger/WABA tariffs published in ₽ with USD approximations on their docs). Vendors change plans, currencies and discounts — always confirm on their pricing or sales flow before purchasing.
Compare on a real Kommo account
Install Waply and use the 3-day trial with everything in Voice AI: official-API messaging, human WhatsApp calls with recordings, text agents, call intelligence and voice agents — then keep native, Wazzup or Radist only where they still fit your stack.
Free 3-day trial with everything in Voice AI.