waplyGuide
Best WhatsApp integrations for Kommo: 2026 comparison of 11 options
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The best WhatsApp integration for Kommo depends on what you need beyond chat: groups, several channels, calls, recordings or AI. Waply (our product) connects WhatsApp to Kommo on Meta's official API and adds WhatsApp calls recorded on the lead, transcripts and summaries from the AI 24/7 plan, its own text and voice AI agents, knowledge bases and BYOK (your own AI key); Basic is USD 18 a month with 2 numbers. Kommo's native WhatsApp Business integration covers one official number with chats, templates, bots and AI agents. AnyLinga, ChatApp, Wazzup, Radist and WhatCRM add QR numbers, groups or multi-messenger inboxes. 2Chat, Wati and Wapi101 are separate platforms, not integrations inside Kommo.
This guide compares the WhatsApp options teams and agencies consider for Kommo, using only each vendor's own website. Waply is our product; the methodology below explains how we compared and where other options win.
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Summary: the best option for each need
Short answer first. Each line is the case where that option is the strongest pick, including cases where another option beats Waply.
- Kommo (native WhatsApp Business): Best if you only need one official WhatsApp number in Kommo, with no second vendor.
- Waply: Best for WhatsApp calls inside Kommo with recordings on the lead, plus text and voice AI agents.
- AnyLinga: Best for WhatsApp groups, automatic translation and several channels; it also lists calls over the official API.
- ChatApp: Best for combining WhatsApp Web and WhatsApp Business API with Telegram and group chats in Kommo.
- Message.help: Best for starting on the official API with a free plan.
- Radist.Online: Best if you want WABA broadcasts and also regular WhatsApp numbers, billed in rubles.
- Wazzup: Best for a multi-messenger inbox in Kommo with per-channel pricing.
- WhatCRM: Best for connecting many numbers by QR with per-connection pricing.
- 2Chat: Best if you want a chat-and-calls platform outside Kommo (it syncs through Zapier or its API).
- Wati: Best if you want a standalone WhatsApp inbox with calling, recordings and summaries, outside Kommo.
- Wapi101: Best if you plan to replace Kommo with a CRM priced flat in Mexican pesos.
How we compared
We scored every option against the same criteria, using only each vendor's own website or help center:
- Official API (Meta Cloud API) or unofficial connection (QR / WhatsApp Web).
- WhatsApp voice calls and call recording.
- AI agents or automation.
- Published price and trial.
- Coexistence (same number in the WhatsApp Business app).
- Support and language: noted only when the vendor publishes it.
Disclosure: Waply is our product. We describe it with the same criteria as the others, and where another option fits better we say so.
Reviewed on October 13, 2026. A cell that says “Not published” means we could not find it on the vendor's own site that day, not that the feature is missing. Prices and features change: confirm with each vendor.
Comparison table
Every value comes from the vendor's own site (see Sources). 2Chat, Wati and Wapi101 are separate platforms that position themselves as Kommo alternatives, not integrations that run inside Kommo.
WhatsApp options for Kommo (vendor websites, checked October 13, 2026)
| Option | Type | WhatsApp connection | WhatsApp calls | Call recording | AI / automation | Coexistence | Published price | Trial |
|---|---|---|---|---|---|---|---|---|
| Kommo (native WhatsApp Business) | Built into Kommo | Official API (Cloud API) | Not supported (Kommo coexistence docs) | Not published | Kommo AI agents for incoming chats | Yes (WhatsApp Business app sync) | Kommo plan per user; Meta bills messages | 14-day Kommo trial |
| Waply | Kommo add-on (our product) | Official API (Cloud API) | Yes, inbound and outbound on eligible numbers | Yes; 90 days on Basic, 365 days on higher plans | Text agents and Voice AI; knowledge bases; BYOK | Messaging yes; calls no | USD 18 / 39 / 89 per month; zero markup on Meta | 3 days of AI 24/7 |
| AnyLinga | Kommo integration | QR or official API | Yes, official API only | Not published | Your own AI bots via n8n and its API | Not published | USD 21 per channel/month | 7 days, no card |
| ChatApp | Kommo integration | WhatsApp Web (number) or Business API | Not published | Not published | Not published | Not published | Not published | 3-day demo line |
| Message.help | Kommo integration | WhatsApp Business API | Not published | Not published | Chatbot | Not published | Free plan available | 3 days |
| Radist.Online | Kommo integration | Official WABA or regular WhatsApp | Not published | Not published | Salesbot automation | Not published | WhatsApp 1,000 or 4,000 ₽/month; WABA 4,000–5,000 ₽ per number/month + Meta | 3 days, no card |
| Wazzup | Kommo integration | WhatsApp and WABA channels | Not published | Not published | Auto-replies and chatbots | Not published | About USD 15–90 per channel/month (per its website, Sept 2026) | 3 days |
| WhatCRM | Kommo integration | QR code (linked devices) | Not published | Not published | Auto-replies | Not published | USD 21.90 / 30 / 50 per connection every 30 days | 3 days |
| 2Chat | Separate platform, used beside Kommo | QR or official API | Yes, WhatsApp voice calls in its inbox | Yes (in 2Chat) | AI agents on all plans | Not published | Not published | Free trial, no card |
| Wati | Separate WhatsApp platform (Meta BSP) | Official API (Cloud API) | Yes, on Growth, Pro and Business plans | Yes, with transcripts and summaries on Pro/Business | AI-powered FAQ bot | Calls not on coexistence numbers | Not published | Free trial |
| Wapi101 | CRM that replaces Kommo | Cloud API direct with Meta | Not published | Not published | Bots and AI in the same place | Not published | From MXN 149/month | 14 days, no card |
Coexistence numbers cannot make WhatsApp calls: Meta does not enable the Calling API on them, whichever vendor you use.
How Waply fits
Waply installs in Kommo and connects WhatsApp through Meta's official platform. It is built for teams that want messaging and calling in the same CRM lead — plus optional independent AI.
Waply plans (USD, waply.online/pricing)
| Plan | Monthly | WhatsApp-relevant inclusions |
|---|---|---|
| Basic | USD 18 | Messaging; human WhatsApp calls and recordings (90-day retention) |
| AI 24/7 | USD 39 | Everything in Basic + text AI agents, call intelligence allowances, 365-day retention |
| Voice AI | USD 89 | Everything in AI 24/7 + Voice AI agents on WhatsApp calls (managed/BYOK minutes) |
- Free 3-day trial of AI 24/7, then pick a plan.
- Recordings run on Waply infrastructure and land in the Kommo lead timeline. Waply does not play an automatic Meta-style recording announcement — disclose recording per local rules (see calls guide).
- Meta message and call charges are separate; BYOK model usage is billed by your provider.
- Waply plans
- Product: calls
- Product: AI
- Docs: numbers, coexistence, migration
- Guide: unofficial WhatsApp API vs Cloud API
- Comparison: Waply vs AnyLinga
- Comparison: Waply vs Wazzup
- Comparison: Waply vs ChatApp
Frequently asked questions
What is the best WhatsApp integration for Kommo?
There is no single winner. Native Kommo is enough for one official number. AnyLinga, ChatApp, Wazzup, Radist and WhatCRM fit groups, QR numbers or multi-messenger inboxes. Waply fits teams that need WhatsApp calls with recordings on the lead and independent text and voice AI.
Which options support WhatsApp calls inside Kommo?
On their own websites, Waply and AnyLinga list WhatsApp calls in Kommo over the official API. Kommo's native integration lists calls as not supported. 2Chat and Wati offer WhatsApp calls in their own platforms, outside Kommo. For the other options, calls were not published when we checked.
Can I keep my number in the WhatsApp Business app (coexistence) and still take WhatsApp calls?
No. Meta does not enable the Calling API on coexistence numbers. Waply can connect a coexistence number for messaging, but calls need a number connected only to Meta's platform.
Does Waply use Kommo's native AI?
No. Waply's AI is its own product, independent of Kommo AI and its credits. It includes text agents, Voice AI, knowledge bases and BYOK (your own AI provider).
How much does Waply cost and is there a trial?
Basic is USD 18/month, AI 24/7 USD 39/month and Voice AI USD 89/month. The 3-day free trial is AI 24/7. Meta bills its charges directly, with zero markup from Waply.
Compare on a real Kommo account
Install Waply and use the 3-day trial of AI 24/7: official-API messaging, human WhatsApp calls with recordings, text agents and call intelligence. After the trial, choose Voice AI if you need voice agents — then keep native, Wazzup or Radist only where they still fit your stack.
Free 3-day trial of AI 24/7, then pick a plan.