Recording and call intelligence

Purpose

Understand call recording, transcription, summaries, usage, and retention.

Before you begin

A call with a recording available; call intelligence also needs the corresponding plan and allowance.

Steps

1. Confirm the plan includes recording and, when needed, call-intelligence minutes.
2. Place an eligible call and wait for the recording to finish processing before opening playback.
3. Review the transcript and summary when available; treat generated analysis as assistance and verify important details.

Expected result

The recording and analysis each show their own availability or processing state.

Common problems

A finished call does not imply that recording or transcription is already available. Check each status separately.

Related guides

• Calls with your team
• Plans, trial, and usage