Calls with your team

Purpose

Configure and place human WhatsApp calls from Kommo.

To hand a live WhatsApp call from a Voice AI agent to your team, use the Callcenter plan (USD 199/mo). See plans and pricing · Read the AI call handoff guide · Building a full call center with a menu? Read the WhatsApp call center guide

Before you begin

An eligible WhatsApp number, calling enabled where required, and browser microphone permission.

Steps

1. Enable calls for the connected number and open a contact with a valid phone number.
2. Choose the Waply call action, select the source number, and request permission when the interface allows it.
3. Place the call once permission is current and review its status in the call activity list.

Expected result

The test call reaches an answered state and both parties can check the audio.

Common problems

For silence or failed connection, check microphone selection, browser permission and network before retrying the call.

Related guides

• Recording and call intelligence
• Voice agents