--- title: "WhatsApp Call Recording Consent in LatAm — Orientation" description: "General orientation on WhatsApp business call recording, privacy and consent themes in Mexico, Colombia, Argentina and Brazil. Not legal advice. Check local requirements with counsel." lang: en canonical: https://waply.online/guides/whatsapp-call-recording-consent-latam/ sitemap: https://waply.online/sitemap.md --- # Can you record WhatsApp calls? Consent and privacy orientation for LatAm (MX, CO, AR, BR) By [Fernando Castillo](https://waply.online/about/#fernando-castillo), Founder of Waply Updated: 2026-10-06 **There is no single answer for every WhatsApp business call across LatAm.** Call audio is often treated as personal data, so teams commonly review notice, purpose, legal basis, retention and access. This is general orientation, not legal advice; confirm your use case with local counsel. For teams serving customers in Mexico, Colombia, Argentina or Brazil, this page offers general consent and privacy orientation—not legal advice. For product steps on recording, transcripts and call intelligence in Kommo, see the call-recording guide below. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial includes everything in Voice AI. ## General orientation, not legal advice > This is general orientation only, not legal advice. Rules can depend on country, sector, purpose and how a call is handled. Confirm with local counsel or your data protection officer before rolling out recording at scale. Frameworks and guidance can change. The country notes below describe commonly discussed themes and are not a decision about which legal basis or disclosure method fits your business. - [Product how-to: call recording and intelligence in Kommo](/guides/call-recording-kommo/) ## Who this guide is for Use this orientation if your sales, support or operations team records WhatsApp business calls for customers in LatAm and wants to plan privacy notices, access and retention. Human WhatsApp calls in Kommo use the official Cloud API with Waply. This page covers consent and privacy themes. It does not explain setup or call review; use the product guide for those steps. - [Guide: WhatsApp calls in Kommo](/guides/whatsapp-calls-kommo/) If you prefer native-language depth, see the Spanish and Portuguese versions; English guidance here is for teams serving LatAm markets. ## Themes teams commonly review Across the frameworks below, businesses often treat call audio—and related transcripts—as personal-data processing. Teams typically consider these questions with counsel: - Purpose: why the call is recorded, such as service quality, training or follow-up, and whether AI summaries are also used. - Transparency: what customers are told about who records, why, how long material is kept and how to contact the business. - Legal basis or authorization: which approach fits each purpose and country; the answer can differ by framework and context. - Retention and access: whether the plan’s storage window fits the business policy, and which Kommo users can play audio or read text. - Rights and sector rules: how requests about recordings are handled and whether finance, health or another regulated sector adds requirements. > A recording notice is commonly discussed as a transparency practice. Whether and how to disclose depends on your circumstances; confirm with local counsel. Waply does not make that decision for your team. ## Mexico: LFPDPPP and privacy notice themes For private-sector businesses in Mexico, the LFPDPPP and the aviso de privacidad are often relevant starting points when call audio is stored or used. Teams commonly review whether their notice explains purposes, the responsible business, retention and ways to exercise privacy rights. Consent and notice themes can depend on the data and use. Check the current private-sector authority and consult the current LFPDPPP text on official Mexican government sites; confirm how it applies with Mexican counsel. ## Colombia: Ley 1581 and authorization themes Under Colombia’s Ley 1581 de 2012 framework, prior, express and informed autorización is a commonly discussed theme for personal-data processing. Teams often document what recording is for and how the person was informed; the right approach depends on the use case, so confirm with Colombian counsel and current SIC guidance. Use the official references listed in Sources below for the law and SIC’s personal-data information. ## Argentina: Ley 25.326 and AAIP themes Argentina’s Ley 25.326 and AAIP materials are commonly considered when a business stores call audio as personal data. Notice and processing-consent themes may be relevant, but do not assume a universal one-party or all-party rule for every WhatsApp business call; confirm the facts with Argentine counsel. ## Brazil: LGPD, ANPD and legal-basis themes Under Brazil’s LGPD (Lei 13.709/2018), recording and storing call audio is often analyzed as personal-data processing. Teams typically consider transparency and a legal basis for each purpose. Consent is one legal basis among several discussed under the LGPD; Waply does not select a basis for your business. Confirm the fit with Brazilian counsel and ANPD materials. ## What Waply does (and does not do) Waply’s human WhatsApp calls in Kommo run through the official Cloud API. Waply records on its own infrastructure; this is not Meta native recording. - Waply does not play an automatic recording announcement. Your team owns disclosure and should confirm its approach with local counsel. - Retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. Set your own policy with counsel; your policy may call for a different window. - On AI plans, transcripts and summaries land in the Kommo timeline. Teams commonly treat them with care similar to the related audio. - Plans are Basic USD 18, AI 24/7 USD 39 and Voice AI USD 89. The 3-day trial includes Voice AI. - [Product guide: recording and call intelligence in Kommo](/guides/call-recording-kommo/) - [Docs: recording and call intelligence](/docs/recording-intelligence/) - [WhatsApp calls product page](/product/calls/) - [Waply plans and pricing](/pricing/) ## A practical checklist to discuss with counsel These are planning prompts, not legal instructions. Teams typically review them with local counsel or a data protection officer before recording at scale. 1. Define the purpose of recording and whether AI transcripts or summaries will also be used. 2. Ask local counsel or your data protection officer to review the relevant country framework, sector rules, legal basis and notice. 3. Review the privacy notice so it describes recording, purpose, retention and a contact route for privacy requests. 4. Choose a disclosure approach with counsel; remember Waply does not play an automatic recording announcement. 5. Set a retention and deletion policy that accounts for the plan window: 90 days on Basic or 365 days on AI 24/7 and Voice AI. 6. Limit Kommo access to recordings and transcripts to people who need it, and brief agents on the policy. 7. Document how the business will review requests about recordings and transcripts, then revisit the policy when uses change. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial includes everything in Voice AI. ## Frequently asked questions ### Can a business record WhatsApp calls in LatAm? The answer depends on the country, purpose and context. Call audio is often handled as personal data, so teams commonly review notice, legal basis, retention and access under frameworks such as LFPDPPP, Ley 1581, Ley 25.326 and LGPD. Confirm your situation with local counsel. ### Does Waply play an automatic recording announcement? No. Waply does not play an automatic recording announcement. Your team owns disclosure and should confirm a suitable approach with local counsel. ### Is this legal advice for Mexico, Colombia, Argentina or Brazil? No. This page is general orientation, not legal advice. It names commonly discussed frameworks, but it does not decide which notice, legal basis or consent approach applies to your business. Consult local counsel or a data protection officer. ### What should teams typically consider before enabling recording? Teams often map purpose, notice, legal basis or authorization, retention, access controls and rights requests. Sector rules may also matter. Use the checklist as a conversation starter with local counsel, not as a compliance determination. ### How long does Waply keep call recordings? The product retention window is 90 days on Basic and 365 days on AI 24/7 and Voice AI. Your business should set its own policy with counsel and confirm the plan window fits that policy. ### Where do Waply transcripts and summaries appear? On AI plans, transcripts and summaries land in the Kommo timeline. Consider them as part of the same privacy review as call audio. ### How is this different from the call-recording-kommo guide? This page gives general consent and privacy orientation for LatAm markets. The call-recording guide explains the Waply product flow, recordings and call intelligence in Kommo. ### Does Meta native recording replace Waply recording? Waply recordings are made on Waply infrastructure, not through Meta native recording. Human WhatsApp calls in Kommo with Waply use the official Cloud API. ### Does a recording disclosure replace WhatsApp call permission? They are separate considerations. Check the WhatsApp calls in Kommo guide for the product’s Cloud API call-permission context, and confirm recording disclosure with local counsel. ### Which Waply plans include recording and what is the trial? Plans are Basic USD 18, AI 24/7 USD 39 and Voice AI USD 89. Retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. The 3-day trial includes Voice AI. See pricing for current plan details. ## Plan recording with your privacy team Use this page as general orientation, not legal advice. Before enabling recording at scale, confirm your notice, purpose, retention and disclosure approach with local counsel. Waply does not guarantee legal compliance and does not announce recordings automatically. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial includes everything in Voice AI. [See Waply plans](/pricing/) ## Official sources (for Mexico, consult current government-hosted LFPDPPP text) - [Colombia: Ley 1581 de 2012 (Función Pública)](https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=49981) - [Colombia: SIC personal-data information](https://www.sic.gov.co/informacion-sobre-la-proteccion-de-datos-personales) - [Argentina: Ley 25.326 (Infoleg)](https://servicios.infoleg.gob.ar/infolegInternet/anexos/60000-64999/64790/norma.htm) - [Argentina: AAIP personal data](https://www.argentina.gob.ar/aaip/datospersonales) - [Brazil: LGPD compiled text (Planalto)](https://www.planalto.gov.br/ccivil_03/_ato2015-2018/2018/lei/L13709compilado.htm) - [Brazil: ANPD portal](https://www.gov.br/anpd/pt-br)