--- title: "Voice AI Agent for Kommo — AI WhatsApp Calls" description: "Waply Voice AI answers WhatsApp calls in Kommo: qualify leads, follow instructions and log recordings in the lead timeline. Independent of Kommo native AI. Free 3-day trial." lang: en canonical: https://waply.online/guides/voice-ai-agent-kommo/ sitemap: https://waply.online/sitemap.md --- # Voice AI Agent for Kommo: Answer, Qualify and Log WhatsApp Calls Updated: 2026-09-25 **Waply Voice AI is an independent voice agent that answers WhatsApp calls on your Kommo-connected business number.** It follows your instructions to qualify and help callers, then leaves the recording (and, on AI plans, transcript and summary) in the Kommo lead timeline. It is Waply's own AI on third-party model providers — not Kommo's native AI, which does not answer WhatsApp voice calls. This page is for businesses already on Kommo (and agencies that implement it) who want an AI receptionist on WhatsApp calls — not only chat bots or phone-dialer integrations. You will see how Voice AI works, how it differs from Kommo's native AI and from typical phone AI tools, when human calls or Message AI are enough, and what the Voice AI plan includes. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. ## What a Voice AI agent for Kommo is A Voice AI agent for Kommo, in Waply's product, is a calling agent that answers WhatsApp voice calls on an eligible business number connected through Meta's official platform. Your team works inside Kommo; the agent uses instructions, language and a voice you configure. - Answers WhatsApp calls — not only voice notes turned into text. - Follows your persona and knowledge sources to qualify, route intent and answer FAQs. - Logs the outcome in the Kommo lead: recording on every plan; transcript and summary with call intelligence (AI 24/7 and Voice AI). - Runs on Waply's stack (third-party model providers). It does not use Kommo AI credits and is not a Kommo add-on feature. > Waply also offers human WhatsApp calls with recording on every plan, and Message AI on AI 24/7. Voice AI is the plan that adds agents that speak on WhatsApp calls. - [Product: WhatsApp calls](/product/calls/) - [Product: AI for WhatsApp](/product/ai/) - [Guide: WhatsApp calls in Kommo](/guides/whatsapp-calls-kommo/) ## How it answers, qualifies and logs calls When a customer calls your WhatsApp business number, the published Voice AI route can answer instead of (or alongside your policy for) a human. The agent speaks according to the language, voice and instructions you set. 1. Customer places a WhatsApp call to your connected number (incoming WhatsApp calls do not need prior call permission). 2. The Voice AI agent answers, follows your instructions (qualify, book intent, answer FAQs, collect fields you define). 3. When the call ends, Waply saves the recording in the Kommo lead timeline on Waply's infrastructure. 4. With call intelligence, transcript and summary are processed with their own status and appear in the same lead for follow-up. > The voice agent cannot transfer a live call to a person yet. Your team follows up from the lead timeline — for example by calling back using permission from the customer's call, or continuing in chat. - [Voice agents (docs)](/docs/voice-agents/) - [Recording and call intelligence](/docs/recording-intelligence/) ## Vs Kommo native AI (no WhatsApp call answering) Kommo's built-in AI agent handles customer conversations from your sources and shared AI credits. Per Kommo's docs, it only replies to incoming messages and cannot start conversations. On Pro, it can process incoming voice messages: it transcribes the note and replies in text. **Native AI vs Waply Voice AI on calling** | | Kommo native AI agent | Waply Voice AI | | --- | --- | --- | | WhatsApp voice calls | Not a calling product | Agents answer WhatsApp calls on your number | | Voice notes | Pro: transcribe + text reply | Separate from call answering; Message AI can help on chat | | Recording in lead | Not provided by the native AI agent | Recording on every Waply plan; intelligence on AI plans | | Billing | Shared Kommo AI credits | Waply Voice AI plan (independent) | If you only need inbound WhatsApp text replies and your Kommo plan/credits cover the volume, native AI may be enough. If you need someone (or something) to pick up WhatsApp calls and leave a recording in the lead, that is Waply's calling and Voice AI stack. - [Guide: Waply AI vs Kommo native AI](/guides/waply-vs-kommo-ai/) ## Vs phone AI tools that integrate with Kommo Several products publish “Kommo + voice AI” or AI calling integration pages (for example Autocalls, Fluents, TWINMIND and Nutalk). Those pages typically describe AI phone calling workflows that sync leads, notes or pipeline stages back to Kommo. Exact features change over time — treat their sites as the source of truth for what they offer. - Waply's Voice AI focuses on WhatsApp calls via Meta's Calling API on a business number connected in Kommo through Waply. - Many alternative pages emphasize regular phone (PSTN) outreach, inbound phone reception or campaign dialing with CRM write-back. - Human WhatsApp calls, Message AI and Voice AI share one Waply install and plan ladder — useful if WhatsApp is already your primary channel in Kommo. > This is not a claim that phone AI tools are “worse.” Choose phone AI when your playbook is telephone-first; choose Waply when you need WhatsApp calling (human and/or Voice AI) inside Kommo with recordings in the lead. ## When human calls or Message AI are enough - Your team can answer WhatsApp calls during business hours and you mainly need recording in the lead (Basic includes human calls + recording). - Most demand is chat: AI 24/7 Message AI agents plus human handoff cover FAQs and qualification in text. - You want call intelligence (transcript/summary) on human calls without an AI that speaks on the call — AI 24/7 includes call-intelligence minutes. - Call volume is low enough that a person or shared inbox is reliable. You do not need Voice AI to get WhatsApp calling in Kommo. Start with human calls; add Message AI when chat load grows; move to Voice AI when unanswered WhatsApp calls or after-hours coverage become the bottleneck. ## When Voice AI is the better fit - Customers call your WhatsApp business number and you miss or delay answers outside staffed hours. - You want a consistent first response that qualifies and captures intent before a human follows up from the timeline. - You prefer WhatsApp-native calling over adding a separate phone AI stack for the same Kommo pipeline. - You want to try the full stack (text AI, call intelligence, voice agents) in the free 3-day trial before committing to USD 89/month. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. ## Plans, minutes, retention and trial **Waply plans relevant to calling and Voice AI (USD, site pricing)** | Plan | Monthly | Calling / AI inclusions | | --- | --- | --- | | Basic | USD 18 | Human WhatsApp calls + recording; 90-day retention; no message or voice AI agents | | AI 24/7 | USD 39 | Everything in Basic + Message AI (10,000 text credits/month), 500 call-intelligence minutes, 365-day retention | | Voice AI | USD 89 | Everything in AI 24/7 + managed and BYOK voice agents; 750 call-intelligence minutes; 300 managed voice minutes; 2,000 BYOK connection minutes | - 3-day free trial includes everything in Voice AI. - Recordings run on Waply infrastructure and appear in the Kommo lead timeline. - Meta WhatsApp message/call charges and your own voice-provider (BYOK) charges are separate when applicable. - Six-month billing is 10% off and yearly billing is 20% off on Waply plans. - [Waply pricing](/pricing/) - [Plans, trial and usage](/docs/plans-trial-usage/) - [Meta cost calculator](/pricing/calculator/) [See Waply plans](/pricing/) ## How to set up a Voice AI agent 1. Install Waply in Kommo and connect an eligible WhatsApp business number (Calling API; coexistence numbers do not support WhatsApp calling). 2. On Voice AI (or during the trial), create a Calls agent and choose number, language and voice. 3. Choose managed voice or a supported realtime provider with your own key (BYOK), then test audio. 4. Resolve duplicate credentials or routes and publish a single active route. 5. Validate with a test call. Listening to a voice in Preview does not activate calling. 6. After real calls, review recording (and transcript/summary when ready) in the lead timeline and follow up as a human. - [Voice agents](/docs/voice-agents/) - [Providers and your own keys](/docs/providers-own-keys/) - [Installation](/docs/installation/) [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. ## Frequently asked questions ### What is a Voice AI agent for Kommo? With Waply, it is a calling agent that answers WhatsApp voice calls on your business number inside Kommo. It uses your instructions, language and voice, then logs the recording in the lead timeline. It is Waply's independent AI, not Kommo's native AI agent. ### Does Kommo's native AI answer WhatsApp calls? No. Kommo's docs describe an inbound text agent; on Pro it can transcribe voice notes and reply in text. That is not answering a WhatsApp voice call or saving a call recording in the lead. Waply provides human WhatsApp calls and Voice AI for call answering. ### Is Waply Voice AI the same as Kommo AI? No. Waply's text and voice AI is Waply's own product on third-party model providers. It installs in Kommo and connects WhatsApp via Meta, but it does not consume Kommo AI credits and is not a Kommo add-on feature. ### Does Voice AI answer WhatsApp calls or only voice notes? It answers WhatsApp voice calls on an eligible connected business number. Voice notes in chat are a different surface (Message AI / chat). Kommo native “voice messages” on Pro are also chat voice notes, not WhatsApp calls. ### Can the Voice AI agent transfer a call to a human? Not yet. The agent cannot hand off a live call to a person. Your team follows up from the summary and recording in the Kommo lead timeline, including calling the customer back when permission allows. ### Where are recordings stored, and how long are they kept? Recordings run on Waply's infrastructure and are saved in the Kommo lead timeline. Retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. Call intelligence (transcript/summary) starts with AI 24/7 and has its own processing status per recording. ### How much does Voice AI cost, and is there a trial? Voice AI is USD 89/month and includes the AI 24/7 allowances plus managed and BYOK voice minutes (300 managed / 2,000 BYOK connection minutes per month). Basic is USD 18 and AI 24/7 is USD 39 if you do not need voice agents yet. The free 3-day trial includes everything in Voice AI. Meta and BYOK provider charges are separate when applicable. ### When are human calls or Message AI enough? Choose human calls (every plan) when staff can cover the phone and you mainly need recording in the lead. Choose AI 24/7 when chat volume needs Message AI and you want call intelligence on human calls. Upgrade to Voice AI when you need an agent that answers WhatsApp calls — especially after hours or when missed calls are the bottleneck. ### How is this different from phone AI tools that connect to Kommo? Waply Voice AI answers WhatsApp calls via Meta's Calling API inside your Waply + Kommo setup. Many third-party pages for Autocalls, Fluents, TWINMIND, Nutalk and similar tools focus on telephone AI calling with CRM sync. Pick based on whether your channel is WhatsApp calling or regular phone; confirm each vendor's current features on their site. ## Try Voice AI on your Kommo WhatsApp number Install Waply and use the 3-day trial with everything in Voice AI: human calls with recordings, Message AI, call intelligence and voice agents that answer WhatsApp calls — independent of Kommo's native AI credits. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. [See Waply plans](/pricing/) ## Sources - [Kommo: AI agent overview (inbound text; voice notes on Pro)](https://support.kommo.com/docs/kommo-ai-agent) - [Waply: pricing](https://waply.online/pricing/) - [Waply: WhatsApp calls product](https://waply.online/product/calls/) - [Waply: AI product](https://waply.online/product/ai/) - [Waply: WhatsApp calls guide](https://waply.online/guides/whatsapp-calls-kommo/) - [Waply: vs Kommo native AI](https://waply.online/guides/waply-vs-kommo-ai/)