--- title: "Knowledge Base for Your Kommo AI Agent on WhatsApp" description: "Make your WhatsApp AI agent in Kommo answer with your own information: documents, website or text. What to upload, how it stays current, best practices." lang: en canonical: https://waply.online/guides/kommo-ai-agent-knowledge-base/ sitemap: https://waply.online/sitemap.md --- # Knowledge base for your WhatsApp AI agent in Kommo By [Fernando Castillo](https://waply.online/about/#fernando-castillo), Founder of Waply Updated: 2026-10-13 **A knowledge base gives your Waply AI agent your business information so it can answer on WhatsApp inside Kommo.** You add documents, text or pages from your website, and on every reply the agent retrieves only the fragments relevant to the question. It works with the text agent and the voice agent. Waply AI is Waply's own and does not depend on Kommo AI. This guide is for teams on Kommo who want their WhatsApp AI agent to answer with their own information: catalogs, prices, FAQs, policies or the content of their website. It explains what a knowledge base is, which sources Waply accepts, how it stays up to date and how to prepare content for good answers. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with full Voice AI. ## What a knowledge base is and what it is for A knowledge base is the set of sources with your business information that the AI agent uses to answer. Instead of relying only on its instructions, the agent can reply with your data: opening hours, shipping terms, published prices, return policies or FAQs. The agent does not read the whole knowledge base on every reply: it retrieves only the fragments relevant to the customer's question and answers from them. Waply AI agents are built by Waply and do not depend on Kommo AI or use its credits. In Kommo, sources are managed from Waply AI > Knowledge bases with Add source. You can group sources into reusable collections with New collection and choose which knowledge each agent uses from its Knowledge bases tab. ## What you can add to the knowledge base - Documents: PDF, DOC, DOCX, ODT, RTF, EPUB, PPT, PPTX, XLS, XLSX, ODS, ODP or CSV, up to 8 MB each. - Text: plain text or Markdown pasted directly. - Website: a URL with one page only, or the page and its subpages on the same site, up to 20 pages. That way you can add, for example, a PDF catalog, an FAQ spreadsheet, your policies pasted as text or the help section of your website. ## How it stays up to date - Websites: can refresh automatically every 6, 12 or 24 hours or weekly. You can also pause refreshing or refresh them manually. - Documents and text: updated manually by replacing their content. When a price or policy changes, update the matching source so the agent does not answer with outdated information. ## Works with the text agent and the voice agent The same knowledge base serves the text AI agents that answer WhatsApp chats and the Voice AI agents that answer WhatsApp calls. You prepare the content once and use it on both channels. - [Guide: Voice AI agent in Kommo](/guides/voice-ai-agent-kommo/) - [Waply product: AI](/product/ai/) ## Best practices for preparing content - Use clear, current sources: remove old versions of prices or policies. - One source per topic: avoid two documents saying different things about the same subject. - Test with real customer questions in Preview before the agent answers live chats. - [Docs: knowledge and testing](/docs/knowledge-testing/) ## Use your own AI provider Every Waply AI plan lets you use your own provider or API key. Once a provider is connected, Waply stops deducting credits and your provider bills the usage. - [Docs: providers and own keys](/docs/providers-own-keys/) - [Guide: your own AI key (BYOK) with Waply agents](/guides/byok-ai-agent-kommo/) - [Guide: Waply vs Kommo native AI](/guides/waply-vs-kommo-ai/) - [What is Waply?](/what-is-waply/) [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with full Voice AI. ## Frequently asked questions ### Which files can I add to the knowledge base? PDF, DOC, DOCX, ODT, RTF, EPUB, PPT, PPTX, XLS, XLSX, ODS, ODP or CSV documents up to 8 MB each, plain text or Markdown, and pages from your website: one page only, or the page and its subpages on the same site, up to 20 pages. ### Does the agent read the whole knowledge base on every reply? No. The agent retrieves only the fragments relevant to the customer's question and answers from them. ### How does my website information stay current? Website sources can refresh automatically every 6, 12 or 24 hours or weekly, and you can also pause them or refresh them manually. Documents and text are updated by replacing their content. ### Does the knowledge base work with the voice agent? Yes. Knowledge bases work with text agents and with the Voice AI agents that answer WhatsApp calls. ### Do I need Kommo AI to use the Waply knowledge base? No. Waply AI is Waply's own and does not depend on Kommo AI. You can try it free for 3 days with full Voice AI included. ## Try your AI agent with your own information Install Waply in Kommo and use the free 3-day trial with full Voice AI: add your sources, test the agent in Preview and publish it when it answers well. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with full Voice AI. [See Waply plans](/pricing/) ## Sources - [Waply: knowledge and testing](https://waply.online/docs/knowledge-testing/) - [Waply: providers and own keys](https://waply.online/docs/providers-own-keys/) - [Waply vs Kommo native AI](https://waply.online/guides/waply-vs-kommo-ai/) - [What is Waply](https://waply.online/what-is-waply/)