--- title: "Kommo Call Recording & Transcription — Call Intelligence" description: "How to record, transcribe and summarize WhatsApp sales calls in Kommo with Waply: own infrastructure, no auto announcement, transcripts in the lead timeline. Free 3-day trial." lang: en canonical: https://waply.online/guides/call-recording-kommo/ sitemap: https://waply.online/sitemap.md --- # Kommo call recording and transcription: how to record, transcribe and summarize sales calls Updated: 2026-09-25 **With Waply, WhatsApp calls in Kommo are recorded on Waply’s own infrastructure and saved on the lead timeline — without an automatic recording announcement.** Every plan includes human call recording. From AI 24/7 upward, call intelligence adds a transcript and summary in the same Kommo lead (500 min/month on AI 24/7, 750 on Voice AI). Retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. Search results for “Kommo call recording” often show VoIP developer docs or phone integrations. This guide is specifically about WhatsApp business calls through Waply: what gets recorded, how transcription and summaries work, plan limits, and how to review everything inside Kommo once calling is already set up. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. ## What lands in the Kommo lead after a call Once WhatsApp calling works with Waply in Kommo, every human call — inbound or outbound — can leave a durable record on the lead. This guide covers that record: recording, transcription and AI summaries (call intelligence). For how to enable Calling API, permissions and eligibility, use the WhatsApp calls in Kommo guide. - Recording: audio playback for human calls on every Waply plan. - Call intelligence (AI 24/7 and Voice AI): transcript + summary for the same lead. - Voice AI agents also leave recordings; intelligence follows the same plan rules. > Recordings, transcripts and summaries are written to the Kommo lead timeline. Processing for audio and for intelligence each has its own status — a finished call does not always mean the transcript is ready yet. - [Guide: WhatsApp calls in Kommo](/guides/whatsapp-calls-kommo/) - [Docs: recording and call intelligence](/docs/recording-intelligence/) - [Product: WhatsApp calls](/product/calls/) ## How Waply recording works (not Meta native recording) Waply records on its own infrastructure after the WhatsApp call media is handled in the product. This is not Meta’s consumer-style “native recording” product, and Waply does not play an automatic recording announcement on the call. - Included with human calling on Basic, AI 24/7 and Voice AI. - Playback is attached to the Kommo lead timeline for coaching, disputes and handoffs. - No automatic “this call is being recorded” prompt from Waply — your team must inform customers according to local rules. > Outbound WhatsApp calls still need prior customer permission (permission template or the customer called you first). Coexistence numbers can message on Cloud API but Meta does not enable Calling API on coexistence-onboarded numbers — so there is nothing to record until you use an eligible platform-only number. - [Guide: Connect WhatsApp Cloud API to Kommo](/guides/connect-whatsapp-kommo/) - [Guide: Voice AI agent for Kommo](/guides/voice-ai-agent-kommo/) ## Transcription and summaries (call intelligence) Call intelligence turns the recording into text you can scan: a transcript plus a short summary for follow-up. It is a separate capability from raw recording, with its own monthly minutes allowance. **Call intelligence by Waply plan (Sept 2026)** | | Basic (USD 18) | AI 24/7 (USD 39) | Voice AI (USD 89) | | --- | --- | --- | --- | | Human calls + recording | Yes | Yes | Yes | | Recording retention | 90 days | 365 days | 365 days | | Transcript + summary | — | 500 min/month | 750 min/month | | AI voice agents | — | — | Managed + BYOK voice | - Treat transcripts and summaries as assistance: verify amounts, dates and commitments before you act. - Waply AI runs on third-party model providers and is independent of Kommo’s native AI credits. - Voice AI agents cannot transfer a live call to a human yet — your team follows up from the timeline. [See Waply plans](/pricing/) ## Plans, retention and trial Human calls and recording are on every plan. Longer retention and call intelligence start with AI 24/7. Voice AI adds agents that answer WhatsApp calls, with the highest intelligence allowance. - Basic — USD 18/month: human calls + recording, 90-day retention. - AI 24/7 — USD 39/month: + Message AI, call intelligence (500 min), 365-day retention. - Voice AI — USD 89/month: + voice agents, call intelligence (750 min), 365-day retention. - Free 3-day trial includes everything in Voice AI. > Meta conversation charges and any BYOK provider bills are separate from the Waply subscription. Messaging volume (about 2,000 unique recipients/day) is part of Meta’s Calling eligibility path that Waply customers follow. - [Waply pricing](/pricing/) - [Docs: plans, trial and usage](/docs/plans-trial-usage/) [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. ## How to review a recorded call in Kommo Use this checklist after Calling is live. Exact UI labels live in Waply docs; the steps below match what managers do day to day. 1. Confirm your plan includes recording and, if you need text, call-intelligence minutes. 2. Place or receive an eligible WhatsApp call from Kommo with Waply. 3. Open the lead and wait until recording status shows the playback is available. 4. If your plan includes intelligence, wait for transcript/summary status, then review both. 5. Verify critical details before updating the deal, creating tasks or calling back. > A finished call is not the same as a ready recording or a ready transcript. Check each status separately if something is missing. - [Docs: recording and call intelligence](/docs/recording-intelligence/) ## Consent, announcements and call permissions Waply does not play an automatic recording announcement. Many teams say that calls may be recorded when answering, in the call-permission template, or in their privacy policy. Recording consent rules vary by country and sometimes by US state — this is not legal advice; check the rules that apply to you. - Outbound WhatsApp calls: customer must have granted call permission (template) or have called you first (callback permission). - Inbound WhatsApp calls: customer-initiated; still tell them if you record, when local rules require it. - Keep permission and recording notices consistent with how your team actually uses playback and transcripts. ## Vs typical VoIP logging and DIY transcription Kommo’s developer docs describe how VoIP integrations can log calls and attach a recording URL in CRM notes. Third-party pages also show DIY stacks (for example whisper-style transcription wired into Kommo). Those paths are usually phone/VoIP oriented or custom automation — not WhatsApp Calling API media recorded by Waply with plan-based intelligence in the lead. - Waply focus: WhatsApp business calls inside Kommo, recording on Waply infrastructure, optional AI transcript/summary on AI plans. - Generic VoIP widgets: often PSTN/softphone; recording/transcription depend on that vendor. - DIY Zapier/Integrately + speech-to-text: flexible, but you own the glue, storage and QA. > Do not treat competitor feature lists as verified here. Compare in-product: WhatsApp vs phone, where audio lives, whether summaries appear on the Kommo lead, and who operates the AI. ## Frequently asked questions ### Does Kommo record WhatsApp calls? Kommo’s native WhatsApp path does not productize WhatsApp Calling the way Waply does. With Waply installed, human WhatsApp calls are recorded on Waply’s infrastructure and attached to the Kommo lead timeline on every plan. ### Where are recordings stored? Audio is stored on Waply’s infrastructure and surfaced in the Kommo lead timeline for playback. Retention is 90 days on Basic and 365 days on AI 24/7 and Voice AI. ### Is there an automatic recording announcement? No. Waply does not play an automatic “this call is being recorded” announcement. Inform customers according to your local rules (for example when answering, in a permission template, or in your privacy policy). This is not legal advice. ### Do transcripts and summaries appear in Kommo? Yes. With call intelligence (AI 24/7 and Voice AI), the transcript and summary are written to the same Kommo lead timeline as the recording. Each has its own processing status. ### Which plan includes call intelligence? Recording is on every plan. Transcript + summary minutes start with AI 24/7 (500 min/month) and increase on Voice AI (750 min/month). Basic is recording-only. ### How long are recordings kept? Basic keeps recordings for 90 days. AI 24/7 and Voice AI keep them for 365 days (up to one year depending on plan). ### What about call recording consent laws? Rules vary by country and sometimes within a country. Because Waply does not auto-announce recording, your team should disclose recording when required. Check counsel or local guidance — Waply does not provide legal advice. ### How is this different from VoIP call logging in Kommo? Kommo documents APIs so VoIP apps can log calls and attach recording URLs. Waply is built around WhatsApp Calling on eligible Cloud API numbers, with recording and optional AI intelligence landing on the lead without a separate phone PBX workflow. ### Do Voice AI calls get recordings and transcripts too? Voice AI calls are recorded like other Waply calls. Transcript and summary follow call-intelligence allowances on AI plans. The voice agent cannot transfer a live call to a human yet. ## Turn every WhatsApp call into a reviewable record in Kommo Install Waply, enable calling on an eligible number, and use the 3-day Voice AI trial to test recording, transcripts and summaries on real leads — then keep the plan that matches how much intelligence your team needs. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Free 3-day trial with everything in Voice AI. [See Waply plans](/pricing/) ## Sources - [Waply docs: recording and call intelligence](https://waply.online/docs/recording-intelligence/) - [Waply: pricing](https://waply.online/pricing/) - [Waply: WhatsApp calls product](https://waply.online/product/calls/) - [Waply: WhatsApp calls in Kommo guide](https://waply.online/guides/whatsapp-calls-kommo/) - [Waply: Voice AI agent for Kommo](https://waply.online/guides/voice-ai-agent-kommo/) - [Waply: Connect WhatsApp Cloud API to Kommo](https://waply.online/guides/connect-whatsapp-kommo/) - [Kommo developers: call logging (VoIP integrations)](https://developers.kommo.com/docs/call-logging)