--- title: "WhatsApp calls: countries, receiving, permissions and Meta limits — Waply Docs" description: "What Meta allows for WhatsApp Business calling (Cloud API): countries, receiving calls, call permissions, limits, costs and quality pauses." lang: en canonical: https://waply.online/docs/whatsapp-calls/ sitemap: https://waply.online/sitemap.md --- # WhatsApp calls: what Meta allows By [Fernando Castillo](https://waply.online/about/#fernando-castillo), Founder of Waply Updated: 2026-10-28 **WhatsApp Business calls are voice-only and run on Meta's Cloud API.** Customers can call you from any Cloud API country. To call them, you need their permission and your number can't be from the US, Canada, Egypt, Vietnam or Nigeria. A summary of the rules Meta publishes. Waply follows them as-is. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Based on the WhatsApp Cloud API Calling documentation. ## What they are - Voice calls between your WhatsApp Business number and your customers, inbound and outbound. - Video and screen sharing are not available (Meta has them in development). - Opus audio by default; G.711 optional with transcoding. ## Requirements - Calling is off by default: it must be enabled in the number's call settings. - The number needs a messaging limit of 2,000 unique recipients per day or higher (test numbers are exempt). - The app must subscribe to the “calls” webhook and have the whatsapp_business_messaging permission (Waply does this when you connect). - Call settings changes can take up to 7 days to show for users. > Coexistence (WhatsApp Business app) does not support WhatsApp calls. For calls, use a Cloud API number or Calls only mode. ## Countries **Availability according to Meta** | Type | Where it works | | --- | --- | | Inbound (customer → business) | Every country where Cloud API is available. | | Outbound (business → customer) | Wherever Cloud API is, except when the business number is from the US, Canada, Egypt, Vietnam or Nigeria. The customer can be in any Cloud API country. | > You can limit which countries see the call button (by the customer's number registration country) with call_icons.restrict_to_user_countries. - [Meta for Developers: Calling API overview](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/) ## How calls are received - The customer taps the call icon in the chat; Meta notifies via webhook and the call is answered in Waply. - There are about 30–60 seconds to answer; otherwise it's marked as not answered. - Business hours: time zone, up to 2 ranges per day and holidays. Outside hours, the customer is offered to chat or request a callback. - A caller grants you temporary permission to call back, even if you missed the call. - Optional voicemail on reject or timeout: announcement under 60 s and a 0–30 s timeout. - Inbound calls can also be answered on linked devices (iPhone and Android). - Optional SIP to use your own phone system; with SIP, the Graph API calling endpoints aren't used. - [Meta for Developers: user-initiated calls](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/user-initiated-calls) - [Meta for Developers: call settings](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/call-settings) ## Calling customers (permissions) - You need the customer's permission before calling. - Permission can be temporary (7 days) or permanent. The customer can revoke it anytime. - You can ask with a free-form message inside the 24 h window; outside it, with a template. - Meta sends no notice when a temporary permission expires. - [Meta for Developers: business-initiated calls](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/business-initiated-calls) ## Limits **Limits published by Meta (production)** | Limit | Value | | --- | --- | | Outbound calls per business number | 10,000 per 24 h | | Connected calls per business number + customer | 100 per 24 h | | Permission requests per business + customer | 1 per day and 2 per week | | Consecutive unanswered outbound calls | 2: Meta shows the customer a notice · 4: permission is revoked | > Meta does not publish a limit on simultaneous calls. ## Costs - Inbound calls (started by the customer) are free. - Outbound calls are charged by duration and by the country of the number called. - [Meta for Developers: WhatsApp pricing](https://developers.facebook.com/docs/whatsapp/pricing) ## Quality pauses - Since January 27, 2026, if customers give a lot of negative feedback, Meta can pause the number's calling for 7 days. - Outbound pause: you can't call or request permissions. - Inbound pause: you don't receive calls and the call icon is hidden. - [Docs: Calls only mode](/docs/calls-only/) - [Guide: WhatsApp calls in Kommo](/guides/whatsapp-calls-kommo/) ## FAQ ### How many simultaneous calls can I have? Meta does not publish a limit on simultaneous calls. ### Can I call from a US or Canada number? No. Meta doesn't allow outbound calls from business numbers in the US, Canada, Egypt, Vietnam or Nigeria. They can receive calls. ### Are video calls available? No. Voice only for now. ## WhatsApp calls inside Kommo Waply connects your Cloud API number and applies these Meta rules on every call. [Install in Kommo](https://api.waply.online/oauth/kommo/website/start?locale=en) — Based on the WhatsApp Cloud API Calling documentation. [See Waply plans](/pricing/) ## Official Meta references - [Meta for Developers: Calling API overview](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/) - [Meta for Developers: user-initiated calls](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/user-initiated-calls) - [Meta for Developers: business-initiated calls](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/business-initiated-calls) - [Meta for Developers: call settings](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/call-settings) - [Meta for Developers: WhatsApp pricing](https://developers.facebook.com/docs/whatsapp/pricing)